We are looking for a Customer Service Coordinator to join our team.
- 13th salary
- Performance bonus
- Participation in private pension plan
- Annual salary increases
- Medical care
- Special discounts on all company products
- 21–26 days of annual leave based on years of service
- Continuous training and career development opportunities, locally and internationally
- Training leave for technical and professional development
- Paid sick leave
- Gifts on special occasions – (e.g. parental, wedding, etc.)
- Manage and coordinate customer requests, ensuring prompt and effective service delivery
- Respond to incoming calls, emails, and other communication channels in a professional and courteous manner
- Record, monitor, and resolve customer complaints or issues within established timeframes
- Coordinate with relevant departments to address customer concerns and provide appropriate solutions
- Maintain accurate and up-to-date records of customers, requests, and actions within the company’s systems
- • Monitor the progress of customer requests through to completion and keep customers informed accordingly
- Ensure a high level of customer satisfaction through quality customer service
- Contribute to the improvement of customer service processes by suggesting solutions and enhancements
- Prepare reports related to customer service performance (e.g., response times, complaints, service metrics)
- Collaborate closely with other departments (e.g., Sales, Accounting, Operations) to ensure smooth customer support and service delivery
- Ensure compliance with company policies and procedures
- Undertake any additional duties assigned by Management
- High School Diploma and/or Diploma in Business Administration or a related field
- Previous experience in customer service or a similar role will be considered an advantage
- Excellent communication and interpersonal skills
- Strong complaint handling and problem-solving abilities
- Good computer literacy (MS Office and CRM systems experience will be considered an advantage)
- Ability to work under pressure and manage multiple requests simultaneously
- Strong organizational skills and attention to detail
- Responsible, reliable, and professional attitude
- Very good command of Greek and English, both written and spoken
- Ability to work independently as well as part of a team
FILL THE FORM BELOW
Application Form
*All applications will be strictly confidential and after being evaluated, the qualified candidates will be contacted for an appointment.